Frequently asked questions
Ordering, documentation, delivery and storage — answered briefly.
Are the products intended for human use?
No. All AETHRA products are intended for laboratory research use only. They are not intended for human or veterinary use, diagnosis, treatment or consumption of any kind.
Do you provide a Certificate of Analysis (CoA)?
Yes. Every batch has a Certificate of Analysis from an independent laboratory. You can view it on the product page, in the Batch documents tab.
How are purity and content verified?
Samples from each batch are analysed by an independent laboratory. The certificate lists the measured content and purity, and its unique key lets you verify the report directly on the laboratory’s website.
Can I see the certificate before ordering?
Yes. Certificates are published on the product pages. If you need documentation for another batch, contact us through the contact form.
How do I pay?
Cash on delivery only: you pay the courier when the parcel is delivered. No card payment is needed on the website.
What happens after I place an order?
Our team contacts you to confirm the order and delivery. You then receive the order documents, including the research-use declaration to sign, and the parcel is sent by courier.
How is the order delivered and how long does it take?
Orders are delivered by courier. Delivery time depends on the address; we confirm it when we contact you about your order.
How should unopened products be stored?
Products are supplied as a lyophilized powder. Keep unopened vials at −20 °C, protected from light and moisture, and follow the Safety Data Sheet for the specific batch.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the parcel and vials, and we will resolve it as quickly as possible.
Do I need an account to order?
No, you can order as a guest. An account lets you follow your orders and reorder faster.
Do you offer volume pricing?
Yes. For orders of 10 or more vials of the same product, request a quote through the contact form.
How can I contact you?
Use the contact form or send us an email. We reply within one business day.